Returns policy
Digital goods
Listed items are digital outlines and templates. Delivery is described at checkout or in the confirmation correspondence.
Eligibility
If a file is defective or inaccessible, contact support with your order reference. Requests are reviewed individually.
Timing
Where a refund is approved, processing typically follows the schedule of the payment provider. Calendar days are counted from the approval message.
How to request
Email the address shown in the contact section and include the email used for purchase plus a short description of the issue.
Postal channel
You may also write to 333 N Michigan Ave Suite 1400, Chicago, IL 60601, United States. Include a return email so a response can be sent.